Review and Message Agent
Every review answered, every customer message drafted, refund risks flagged.
Included in Creator and Agency. Available on Solo as one of your three tools.
30-second demo
A recording of Review and Message Agent running end to end, from trigger to approved draft.
What it does
Three things, done properly.
Drafts a reply to every review in your voice, with the order already looked up, so a three-star about late shipping gets an answer that names the actual tracking situation.
Answers customer messages about order status, sizing and returns from your real policies, and escalates anything about money to you.
Flags refund risk early — the phrasing that precedes a dispute — so you can fix it before it becomes a case.
What you get
A finished draft, waiting in your inbox.
You never start from a blank box. The default interaction is reading something that already exists and pressing one of two buttons.
A reply draft per review and per message, with the order lookup, the customer’s history and the risk flag attached.
- Goes to
- Shopify
- Reversible
- Yes, from the activity feed
Set it and forget it
Autopilot, when you have a reason to trust it.
Positive reviews and routine status questions send on their own. Anything negative, anything about a refund, and anything mentioning a chargeback always waits for you.
What never runs without a human
- Anything flagged by content safety.
- Anything the model rates below 0.7 confidence.
- Anything involving money: a refund, a discount, an offer.
- Public criticism, and any reply to it.
Works with
- Shopify
- Etsy
- Judge.me
- Gmail
Connect any of these once and every other tool that can use them does too. You are never asked for the same account twice.
Goes well with
Tools that share the same data.
Because everything lives in one workspace, these are not integrations. They are reading the same rows.
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Questions
Review and Message Agent, specifically.
Does it see my order data?
It reads the order attached to the review or message so the reply is accurate. Nothing is written back to the order.
What about Etsy messages?
Etsy’s message API is limited, so messages arrive by email forwarding. Reviews come through the API directly.
Can it offer a refund?
It can draft one. It never issues one. Money always needs a human press.
Try Review and Message Agent on real data in 90 seconds.
Fourteen days of Creator, free, no card. Connect one account and something worth approving shows up before you have finished reading this sentence twice.
No card. No free-tier trap. Cancel in two clicks from Billing.