Guest Messaging Agent
Guests get instant, correct answers in your tone. You only see what needs you.
Included in Creator and Agency. Available on Solo as one of your three tools.
30-second demo
A recording of Guest Messaging Agent running end to end, from trigger to approved draft.
What it does
Three things, done properly.
Pre-fills the listing knowledge from your public listing URL — wifi, check-in, parking, rules, the local guide — then answers from it in your tone.
Sends the scheduled messages that matter: booking confirmation, check-in instructions the morning of, checkout reminder, review request.
Escalates complaints, refund requests, damage reports and anything about money to you, untouched, with the thread summarised.
What you get
A finished draft, waiting in your inbox.
You never start from a blank box. The default interaction is reading something that already exists and pressing one of two buttons.
Guest replies sent or drafted depending on confidence, scheduled messages queued per reservation, and escalations at the top of your inbox.
- Goes to
- Airbnb
- Reversible
- Yes, from the activity feed
Set it and forget it
Autopilot, when you have a reason to trust it.
Routine answers that are clearly in the listing knowledge send immediately, which is the whole point at 2am. Money, complaints and anything unusual never send on their own.
What never runs without a human
- Anything flagged by content safety.
- Anything the model rates below 0.7 confidence.
- Anything involving money: a refund, a discount, an offer.
- Public criticism, and any reply to it.
Works with
- Airbnb
- VRBO
- Hospitable
- Guesty
- Lodgify
- OwnerRez
Connect any of these once and every other tool that can use them does too. You are never asked for the same account twice.
Goes well with
Tools that share the same data.
Because everything lives in one workspace, these are not integrations. They are reading the same rows.
Review Responder and Reputation Watch
Every review answered fast, and recurring complaints caught before they cost you a star.
Pricing Lite
Simple rules that raise your rates when demand rises and fill gaps when it doesn’t.
Cleaner Coordinator
Cleaners get the schedule, send you photos, and you know the place is ready, without a single text from you.
Questions
Guest Messaging Agent, specifically.
How does it connect to Airbnb?
Airbnb has no public host API. Messages arrive by email forwarding and replies go out through the Stacked browser extension using your own session, or through your PMS if you have one.
What if it does not know the answer?
It says nothing and escalates to you. A confident wrong answer about a lockbox code is worse than a slow one.
Can I have different tones per listing?
Yes. The tone and the knowledge are both per listing, which matters if you run a city studio and a family cabin.
Try Guest Messaging Agent on real data in 90 seconds.
Fourteen days of Creator, free, no card. Connect one account and something worth approving shows up before you have finished reading this sentence twice.
No card. No free-tier trap. Cancel in two clicks from Billing.